Globally, Covid-19 has challenged businesses in a number of ways, including the way we communicate, collaborate and connect with employees.
When a company focuses first and foremost on taking care of employees, they’re more motivated to take care of customers.
The reason is simple: Customers are willing to pay 16% more for convenience and friendliness.
(PwC)
In one study, companies with engaged employees had 89% greater customer satisfaction and 50% higher customer loyalty than their disengaged counterparts.
(Hay Group)
When they don’t get it, they leave. More than half (54%) of customers have stopped doing business with a company because of poor service. (Accenture)
We believe that customer centric and high performing organisations develop leaders and create culture by design, not default. As we navigate our way through the pandemic, it's crucial for organisations to reflect and revisit how businesses and our people can thrive in 2021 and beyond.
recover
How to recover from “zoom fatigue” and create engaging and effective online communication forums.
reVAMP
Revamp your employee onboarding process in a remote/blended work environment.
connection
Create effective employee connection and recognition strategies that allow your people to flourish in a remote working environment.
innovation
Agree on strategies for greater effectiveness for team collaboration and innovation.
vitality
How to embrace and implement positive mental health practices in the workplace.
